![]() Which is the exact version of Zoiper that you are using?.Which email address did you use to purchase your Zoiper BIZ/Premium product?.If the issue appears while using certain third-party software, we would need its exact version.In case the issue is experienced while using a USB audio device, we would need its exact make and model.Are you using a domain controller, VPN or remote connection, specific hardware, SSD or external hard drives, RAID?.Are there any specific facts about your environment / setup? *.What is the exact operating system on the affected device?.Our Support and QA engineers would require some specific details to be able to assist you in the investigation. ![]() If your initial setup have been working as expected for the time prior to the issues, and then a problem suddenly appeared, the most probable cause for it would be a network change, a change on the server-side or some other change in your environment. Note that Zoiper is not controlled remotely. Go to Settings again -> Audio Wizard and check if you are able to hear the test sound. Run Zoiper, go to Settings -> Preferences -> Audio -> Disable " Use WASAPI" -> then go to the " Device" sub-tab and disable " Use Generic HID" -> click "OK" and restart Zoiper. Zoiper 3.13 and above users experiencing no audio issues: Zoiper Community edition users are welcome to share their questions with the Zoiper Support Community. ![]() ![]() In case there are more than one tickets, we would need to merge the cases and the investigation will start over. Note: Each email you send opens a new, separate ticket. In case you need to add more information to the newly created ticket, just hit the reply button. Your request will create a new ticket in our RT system and you will receive an auto-response. If you are a Zoiper Biz user, contact us by email to log your request in our RT system. ![]()
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